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Privacy Policy

Privacy Policy

Last Updated: December 16, 2024

FormSyncer (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password, company name
  • Payment Information: Billing details processed through Stripe (we don’t store credit card numbers)
  • Profile Information: Optional information like phone number, company details
  • Content: PDF templates, generated PDFs, ClickUp form data

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, clicks
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies, preference cookies, analytics cookies
  • Log Data: Server logs, error reports, performance metrics

2. How We Use Your Information

We use collected information for:

  • Service Provision: Generate PDFs, sync ClickUp data, deliver documents
  • Account Management: Create accounts, process subscriptions, handle billing
  • Communication: Send service updates, support responses, marketing (opt-in)
  • Improvement: Analyze usage, fix bugs, develop new features
  • Security: Detect fraud, prevent abuse, ensure platform security
  • Legal Compliance: Meet legal obligations, enforce terms

3. Data Sharing and Disclosure

3.1 We Share Information With:

  • Service Providers: AWS (hosting), Stripe (payments), SendGrid (email)
  • Integrated Services: ClickUp, Google Drive (with your explicit consent)
  • Legal Requirements: When required by law or to protect rights

3.2 We Do NOT:

  • Sell your personal information to third parties
  • Share your data with advertisers
  • Use your content for training AI models
  • Access your ClickUp or Google data without authorization

4. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in machine-readable format
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@formsyncer.com

5. Contact Us

Email: info@formsyncer.com
Mail: Xpert Group FZE-LLC, Privacy Department, Business Center, SPC Freezone, Al Zahia, Sharjah, United Arab Emirates